CLIENT OPERATIONS SPECIALIST

Job Responsibilities :

  • Responsible for the customer service of managed aircrafts.
  • Manage flying schedules of assigned aircraft whilst maintaining a professional and efficient service corresponding to the VIP service standards.
  • Assist in improving work procedures to enhance client satisfaction.
  • Take ownership of flights on client’s aircraft, ensuring all relevant items have been completed prior to departure.
  • Close liaison with Client’s representative and Charter department to ensure smooth progression of all trips.
  • Provide initial itinerary planning of assigned aircrafts and final flight briefings based on client’s requests.  Develop solutions and offers options to execute complex trip itineraries whenever required.
  • Provide and administer alternative solutions in the event of a technical problem or non-availability.  Oversee/follow-up on client flights on sub-chartered aircraft (if any).
  • Close liaison with Lead Captain on all required matters regarding operatoions.
  • Liaise with agents for permits facilitation as required.
  • Trip cost estimates on trip schedules as required.
  • Ensure company and regulatory procedures are respected of the managed clients’ schedules.
  • Support Manager, Flight Dispatch and FOCC Admin team on audit preparation.

            

Job Requirements :

Education:

  • Preference will be given to those with tertiary education or above in aviation field

 Experience:

  • 4 years or above flight operations experience in aviation industry, with a minimum of 3 years in business aviation.  Preference will be given to those with relevant experiences in international trip planning and operations disciplines.

 

Specific Competencies, Skills and Knowledge:

  • Capable of multi-tasking and work under pressure to handle ad hoc operational needs, customer relations and procedural enhancements effectively and efficiently.
  • Ability to project a positive attitude, comfort and confidence to team members under all circumstances
  • Good team player with strong communication skills, presentation skills and interpersonal and customer skills
  • Intrinsically motivated and pro-active
  • Good command of written and spoken English, Cantonese, and Mandarin
  • Ability to work unsupervised and irregular hours as required