MANAGER, CLIENT RELATIONS

Job Responsibilities:

 

  • Lead and supervise the Client Relations Team duties with internal and external parties
  • Be the main point of contact internally and externally for all aspects related to the aircraft
  • Coordinate with Client Operations Specialist and Ops department for the trip arrangement
  • Liaise with internal departments for permanent & contract crew recruitment, crew training arrangements, crew salary adjustment, maintenance proposals preparation etc
  • Liaise with CAMO department for the bank audit, C of A renewal and maintenance arrangement
  • Set up aircraft subscriptions and warranty programs
  • Supervise the teammates to communicate internally and externally for all aspects related to the aircraft
  • Review client satisfaction and develop solutions as issues arise, offer solutions in adverse situations and educate the clients on aircraft ownership and cost-efficiency
  • Provide monthly, quarterly and annual reports to clients on aircraft usage/ other pertinent information
  • Manage commercial projects as dictated by management
  • Application of EU full importation or temporary admission
  • Regular client visits are required
  • Maintain and build up the close relationship between HKJ and vendors/OEM
  • Liaise with the financing bank and lawyer for the handling of defaulted aircraft

 

Job Requirements:

 

Education:

  • University Degree holder or above, preferably in Aviation Management Experience
  • 5-6 years’ minimum flight operations experience in the aviation industry, with a minimum of 3 years in business aviation
  • 2 years’ minimum supervisory experience

 

Specific Competencies, Skills and Knowledge:

  • Good command of written and spoken English, Cantonese, and Mandarin
  • Good communication and negotiation skills
  • Personal time management skills
  • Computer Literate
  • Intrinsically motivated and pro-active
  • Ability to work unsupervised, in shift schedule and/or irregular hours as required